E (Gas & Electricity) is a UK-based energy supplier specialising in Pay-As-You-Go (PAYG) energy services. With a focus on keeping energy costs low, E aims to offer great value for money, ensuring customers pay less for their gas and electricity. Serving over 300,000 customers, E stands out by offering flexible top-up options via PayPoint, Payzone, or Post Office, along with smart meter solutions that allow online or app-based top-ups.
As a customer-first provider, E promises no exit fees, so customers are free to switch without penalty. The company also participates in the Warm Home Discount scheme and offers emergency and 'friendly credit' hours, ensuring customers never lose electricity during evenings or weekends. Recognised as a Which? Recommended Provider in 2024, E is committed to providing a simple and straightforward energy service.
There are 3 ways in which you can contact E.
Telephone Number: 0333 103 9575
Monday - Friday 8am - 7pm
Saturday 9am - 5pm
Send an email to: customer.service@e.org
E
T3, Trinity Park
Birmingham
B37 7ES
E currently scores an average of 4.7 out of 5 on Trust Pilot.It's fair to say they have some really strong, positive reviews.
However it is disappointing to see that they do not reply to reviews both good and bad.
E, officially E Energy Ltd, is owned by Paul Cooke, registered in the UK. If you think this name sounds familiar, that is because he has been involved in some controversial news stories over the years including being arrested for streaking at the Cheltenham Festival in 2016!
The electricity supplied by E is generated from a variety of primary fuels, including natural gas, coal, nuclear, and renewable sources. Like all energy suppliers, E purchases electricity from energy generators who produce it using these fuels. The proportion of each fuel used by the generators determines E's fuel mix.
For the period April 2023 to March 2024, here is E's fuel mix compared to the UK average:
| Fuel | Electricity supplied by E | Average for GB |
|---|---|---|
| Coal | 14.7% | 3.4% |
| Natural Gas | 67.9% | 39.3% |
| Nuclear | 10.6% | 13.9% |
| Renewable | 0.2% | 40.8% |
| Other | 6.6% | 2.6% |
| Total | 100% | 100% |
| CO2 emissions (g/kWh) | 466 | 199 |
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