Utility Warehouse (UW) is a unique multiservice provider, trusted by over a million customers across the UK. Offering a bundled approach, UW combines essential home services such as electricity, gas, broadband, mobile, and home insurance into one simple monthly bill. This streamlined model is designed to help customers save money and reduce the hassle of managing multiple accounts. However, to access the lowest prices, customers are required to purchase multiple utilities in a bundle.
UW also provides additional savings opportunities through its cashback card, allowing customers to earn up to 10% cashback on everyday spending, which is applied directly to their bill. Their 2024 Price Pledge guarantees that customers taking three or more services, plus the cashback card, will save in their first year or be paid double the difference.
With over 60,000 self-employed Partners helping UW grow by signing up new customers, UW’s business model makes it both a service provider and a business opportunity for many. While UW consistently ranks highly in independent assessments, prospective customers should evaluate bundled tariffs carefully to ensure the savings apply across all services they require.
If you're looking to get in touch with Utility Warehouse (UW) for customer services or to make a complaint, there are several options available:
Telephone Number: 0333 777 0777
Opening Hours:
Monday to Friday from 8.30am to 5.30pm
Saturdays from 9am to 4.30pm.
They are also available on Bank Holidays from 10am to 4pm.
UW for Business: If you're a business customer, contact UW on 0344 815 0506.
You can write to UW at:
Utility Warehouse Ltd
508 Edgware Road
The Hyde, London
NW9 5AB
UW supports customers with hearing or speech impairments through the Relay UK service. Dial 18001 before any of UW’s phone numbers. Alternatively, you can use SignVideo for sign language communication.
| Tariff Name | Electricity Unit Price | Electricity Standing Charge | Gas Unit Price | Gas Standing Charge |
|---|
For comparison purposes, energy prices shown above are based on the London region ONLY. Prices may vary depending on the region you live in. To see the best deals for where you are, run a comparison using our Ofgem approved energy comparison service.
Utility Warehouse offers a range of energy tariffs designed to suit your needs, whether you prefer fixed or variable rates.
Variable Tariffs: Always cheaper than the government’s energy price cap, UW’s variable tariffs offer flexibility with no exit fees. You can unlock further savings by bundling additional services, with discounts of up to £50 per year.
Fixed Tariffs: Protect yourself from price increases with fixed tariffs that lock in energy rates for up to 12 months. Choose between two great value options, with further savings available when you combine services like broadband or mobile, bringing the price as low as £1,563 annually.
EV Tariff: For electric vehicle owners, UW’s EV tariff offers cheaper electricity rates during off-peak hours (midnight to 5am GMT), helping you save even more on your energy costs.
By bundling services, UW customers can save up to £100 on their bills, making it an ideal option for those looking for comprehensive, affordable utility solutions.
UW currently scores an average of 4.4 out of 5 on Trust Pilot.
It is good to see that UW respond to the negative reviews.
Utility Warehouse is owned and operated by Telecom Plus, a UK-based company that is the only fully integrated provider of a broad range of competitively priced utility services, covering both the energy and communications markets.
Any electricity supplied by Utility Warehouse is generated from a combination of primary fuels such as gas, nuclear, coal, and renewable sources. Energy suppliers purchase electricity from energy generators, who in turn produce it using different fuel sources. The proportion of each fuel that makes up the electricity a supplier provides is known as their fuel mix.
Here is Utility Warehouse’s fuel mix for the period April 1, 2023, to March 31, 2024, compared to the UK national average:
| Fuel | Electricity supplied by UW | Average for GB |
|---|---|---|
| Coal | 11.8% | 3.4% |
| Natural Gas | 62.6% | 39.3% |
| Nuclear | 19% | 13.9% |
| Renewable | 2.6% | 40.8% |
| Other | 4% | 2.6% |
| Total | 100% | 100% |
| CO2 emissions (g/kWh) | 359 | 199 |
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