Boost Energy is a UK-based energy supplier, specialising in Pay-As-You-Go (PAYG) energy services. Launched in 2017 as part of the OVO Energy group, Boost focuses entirely on providing flexible PAYG options, giving customers full control over their energy usage and spending. By offering both Smart PAYG+ and traditional PAYG, Boost ensures that customers can choose the right solution for their needs.
With a user-friendly app and an In-Home Display, Boost makes it easy to manage energy on the go. Customers can top up from anywhere, track their energy usage, and avoid unexpected blackouts with convenient alerts. Boost’s mission is simple: to make PAYG energy work around customers’ lives, ensuring their energy needs are easily managed and stress-free.
If you have a customer services query or want to make a complaint. There are two ways in which you can contact Boost Energy:
Telephone Number: 0330 102 7517
Monday to Friday, 8am to 6pm or Saturday, 9am to 2pm.
| Phone: | 0330 102 7517 |
| Email: | complaints@boostpower.co.uk |
| Webchat | boostpower.co.uk/webchat |
| Post | Boost Power, 1 Rivergate, Temple Quay, Bristol BS1 6ED |
Boost Energy, as a dedicated prepayment energy supplier, offers a more streamlined selection of tariffs compared to other providers. Currently, Boost provides two standard variable tariffs: Smart PAYG+ and Traditional PAYG.
These tariffs are subject to change, as their prices can rise or fall in line with the prepayment energy price cap, which is reviewed and adjusted four times a year. This ensures that Boost’s pricing remains competitive while offering flexibility to its customers.
Boost Energy currently scores an average of 4.2 out of 5 on Trust Pilot.
Whilst they do not respond to positive reviews, they do take the time to respond to their poor reviews.
Like all energy suppliers, Boost Energy sources electricity from a variety of primary fuels, including natural gas, nuclear, coal, and renewable sources such as wind, solar, and hydro. Boost purchases electricity from energy generators who produce it using these different fuels. The mix of fuels used by the generators determines Boost’s fuel mix.
For the period April 1, 2023, to March 31, 2024, Boost’s fuel mix was as follows:
| Fuel | Electricity supplied by Boost | Average for GB |
|---|---|---|
| Coal | 13% | 3.4% |
| Natural Gas | 61% | 39.3% |
| Nuclear | 9% | 13.9% |
| Renewable | 11% | 40.8% |
| Other | 6% | 2.6% |
| Total | 100% | 100% |
| CO2 emissions (g/kWh) | 417 | 199 |
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